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Shipping policy
Effective Date: June 26, 2025
Last Updated: June 26, 2025
FREE SHIPPING THRESHOLD
$49.99 and above → Free Ground Shipping
Available for orders shipped within the United States.
PROCESSING & SHIPPING TIMES
Order Processing Schedule:
Orders placed (Mon–Fri): Ship same or next business day
Orders placed after 12:00 PM EST Friday – Sunday: Ship Monday
No weekend shipping — business days only
Potential Delays:
Holiday seasons and high volume periods may delay processing
Delivery times may extend to 3–6 business days during peak demand
Weather, natural events, or carrier disruptions may cause delays outside of our control
Order Confirmation:
Automatic confirmation email sent upon order placement
Shipping confirmation with tracking link provided once package ships
Orders can be tracked via the provided tracking number
SHIPPING REGIONS
Currently Shipping To:
United States (all 50 states)
Canada (Zone 1)
Asia-Pacific (Zone 3): Australia, Indonesia, Macau, Malaysia, New Zealand, Philippines, Thailand, Vietnam, South Korea
Not Currently Shipping To:
European Union & United Kingdom (temporarily suspended)
Military bases (all regions)
P.O. Boxes (due to tracking and security limitations)
Freight forwarding addresses (for authenticity and warranty protection)
BILLING ADDRESS REQUIREMENTS
All orders must use a valid billing address located within supported shipping regions
Orders submitted with unsupported addresses may be held or cancelled
Funds for held orders are released automatically within 48 hours if processing fails
SHIPPING RATES & DELIVERY TIMES
United States – Domestic Ground (via USPS)
| Weight Range | Rate | Estimated Delivery |
|---|---|---|
| 0 – 0.5 lbs | $4.50 | 1–4 business days |
| 0.51 – 0.75 lbs | $5.50 | 1–4 business days |
| 0.76 – 1 lb | $6.50 | 1–4 business days |
| 1.1 – 2 lbs | $8.00 | 1–4 business days |
| 2.1 – 3 lbs | $10.00 | 1–4 business days |
| 3.1 – 10 lbs | $15.00 | 1–4 business days |
INTERNATIONAL SHIPPING
Canada – Zone 1 (via FedEx)
| Weight Range | Rate | Estimated Delivery |
|---|---|---|
| 0 – 1 lbs | $17.00 | 2–5 business days |
| 1.1 – 2 lbs | $19.00 | 2–5 business days |
| 2.1 – 3 lbs | $21.00 | 2–5 business days |
| 3.1 – 4 lbs | $24.00 | 2–5 business days |
| 4.1 – 5 lbs | $29.00 | 2–5 business days |
Asia-Pacific – Zone 3 (via FedEx)
Includes: Australia, Indonesia, Macau, Malaysia, New Zealand, Philippines, Thailand, Vietnam, South Korea
| Weight Range | Rate | Estimated Delivery |
|---|---|---|
| 0 – 1 lbs | $20.00 | 2–5 business days |
| 1.1 – 2 lbs | $24.00 | 2–5 business days |
| 2.1 – 3 lbs | $28.00 | 2–5 business days |
| 3.1 – 4 lbs | $32.00 | 2–5 business days |
| 4.1 – 5 lbs | $38.00 | 2–5 business days |
Europe – Zone 2 (TEMPORARILY UNAVAILABLE)
Includes: France, Germany, Italy, Luxembourg, Monaco, Netherlands, UK, Andorra, Denmark, Finland, Greece, Iceland, Liechtenstein, Malta, Norway, Portugal, Sweden
Shipping to EU and UK is temporarily paused
Sign up for email updates to be notified when service resumes
INTERNATIONAL SHIPPING NOTES
Customs & Import Duties:
All supplements ship from the U.S.
Some merch products (e.g. apparel, accessories) may ship from China
International customers are responsible for all customs duties, import taxes, and fees
Nutribal is not liable for customs delays or charges imposed by destination countries
Delivery Considerations:
Delivery estimates may vary due to customs processing
Remote regions may require additional time
Some countries may restrict or prohibit supplement imports — please check local regulations before ordering
SHIPPING LIMITATIONS
No delivery to P.O. Boxes, military bases, or forwarding addresses
No guaranteed delivery times in the case of extreme weather, customs delays, or courier issues
Orders over certain weight thresholds may require freight shipping or special arrangements
SHIPPING DAMAGES & ISSUES
Damaged Orders:
Please inspect your delivery immediately
Report damage within 48 hours with photos of the package and product
Email: support@nutribal.com
Lost or Stolen Orders:
Nutribal is not responsible for packages marked "Delivered" by carriers
We recommend choosing signature confirmation for high-value orders
File a claim with the shipping carrier and contact us for assistance
Incorrect Addresses:
Double-check your shipping address before finalizing your order
Address changes may not be possible after processing begins
Returned shipments due to incorrect addresses may require reshipment fees
EXPEDITED SHIPPING
We currently do not offer express or expedited shipping.
However, most orders are processed within 24 hours (Monday–Friday), ensuring prompt dispatch through our standard delivery services.
AFFILIATE SHIPPING POLICY
Affiliates serve as referral-only partners — not distributors or resellers
Affiliates do not receive free samples, discounted product purchases, or physical marketing materials
All affiliate purchases are processed as standard customer orders at regular retail prices
This structure ensures FTC compliance and alignment with Wyoming regulatory standards
Customer orders referred by affiliates are fulfilled directly by Nutribal and receive full tracking and support
CONTACT US
Email: support@nutribal.com
Live Chat: Available on nutribal.com during business hours
Business Hours: Monday – Friday: 9:00 AM – 5:00 PM EST Weekends & Holidays: Closed
SHIPPING POLICY UPDATES
This policy may be updated periodically due to:
Carrier rate changes
Region availability updates
Regulatory adjustments
Internal policy changes
Significant updates will be announced via website or email.
All orders are subject to the policy in effect at the time of purchase.
Important: Shipping times are estimates only. Nutribal is not responsible for delays due to weather, customs inspections, or courier disruptions beyond our control.
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